Welcome to Cross Trik (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.crosstrik.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Adventure Community

Cross Trik serves outdoor enthusiasts who demand performance gear for alpine skiing, backcountry adventures, cycling, hiking, and endurance training. Our products are designed for those who push limits in variable conditions.

2. Website Use

User Responsibilities:

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate account and payment information
  • Do not misuse our site for fraudulent activities
  • Respect all intellectual property rights

3. Products & Services

Performance Gear:

  • We specialize in technical apparel including baselayers, midlayers, jackets, and sport-specific gear
  • Product descriptions detail intended uses and performance characteristics
  • Colors may vary slightly due to monitor settings

Custom Products (CTM):

  • Custom-to-measure items are final sale unless defective
  • Allow additional production time for custom orders

4. Ordering & Payment

Order Process:

  • Orders are processed within 1-2 business days (excluding weekends/holidays)
  • You’ll receive order confirmation via email
  • We reserve the right to cancel suspicious orders

Payment Options:

  • Visa, MasterCard, JCB, PayPal
  • Payment is charged when order is processed
  • Declined payments will suspend order fulfillment

Shipping:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (Orders >$50): EMS, 15-25 business days
  • We don’t ship to certain Asian countries or remote regions
  • Customs/duties are customer’s responsibility

5. Returns & Exchanges

15-Day Return Policy:

  • Email [email protected] within 15 days of delivery
  • Items must be unused with original tags/packaging
  • Customer pays return shipping (except for defects)

Non-Returnable Items:

  • Baselayers, socks, underwear (hygiene reasons)
  • CTM products and final sale items

Refunds:

  • Processed within 3-5 business days after return receipt
  • Original shipping costs non-refundable

6. Intellectual Property

  • All site content (logos, designs, text) is Cross Trik property
  • No commercial use without written permission
  • Product reviews may be used for marketing

7. Liability Limitations

  • We’re not liable for incidental/consequential damages
  • Maximum liability = purchase price of affected products
  • Proper gear use is customer’s responsibility

8. Privacy & Data

See our separate Privacy Policy for details on data collection and use.

9. Governing Law

These terms are governed by Tennessee law. Disputes will be resolved in Memphis courts.

10. Policy Changes

We may update these terms periodically. Continued use constitutes acceptance.

Contact Our Trail Guides

Questions? Our customer service team is ready to help:

Thank you for choosing Cross Trik as your adventure partner. We stand behind our gear as we know you stand on mountains and pedals.